Hotel Name: Wilkies Inn – Clarion Collection
Hotel Location: Pacific Grove, California
Hotel Address: 1038 Lighthouse Avenue, Pacific Grove, CA 93950, United States of America
Rating: Dragon paws are only for books. This hotel only gets 1/5 stars and that’s only because of it’s location. Otherwise, it gets a 0.
Warning: THIS PLACE IS ABSOLUTELY NOT FOR MOTHERS AND THEIR KIDS. READ MY REVIEW TO UNDERSTAND WHY. I HAD NEVER BEEN INSULTED LIKE THAT BEFORE IN MY LIFE.
So over the past week, I had been on vacation. My first vacation with my son! I showed him the ocean. I showed him the aquarium. I showed him lots of deer and bonfires. We listened to live music and enjoyed ourselves, except for the last night of vacation.
Here’s what happened:
We made the reservation for this inn through Booking.com. When we came to the inn and entered our room, we were highly disappointed.
This is what I saw when I made the reservation.
When we came into the room, we saw a queen bed and a couch bed – a couch bed! We went back to the front desk, thinking that they gave us the wrong room. The girl said that Booking.com has it wrong and that they don’t have a room like that and all of the rooms are alike. We said that okay, a queen room with a queen bed, but where is a twin bed? She said that it was the couch bed. We told her that there’s a difference between the twin bed with a regular mattress and a couch. She said that the couch is a twin bed. My mother and I decided to stay there… well frankly we had no choice BUT to stay. We needed to book a new room and all the hotels next door were full. We were to sleep there only anyway. During the day we had made lots of plans. We told her that we would let Booking.com know about the mess up. We asked about discount and received none. We should have checked their website…that’s what the girl said.
Okay, that can be forgiven, but the girl- the manager can’t be. We stayed there two nights and every time we entered the office, she was there. Did she take a break? It was more than 48 hours and she was there at midnight, at 8am during breakfast, at noon when we would leave the hotel, and at night when would return. Our key kept deactivating because we kept it by an iPhone.
I think that she needs a vacation. When we brought up the topic of the room or of anything by that matter, she didn’t have the proper attitude. She was ready to argue and defend and not apologize or explain. I think she needs to take courses on hospitality. Totally rude.
It got worse the second night. At about 10:30pm, our room gets a call. I figure that someone complained about the TV. I don’t have a TV at home so I was enjoying watching Psych and Tom and Jerry while my son was playing next to me with his toys. No, the phone call wasn’t about the TV. It was about my baby. You see –
SOMEONE COMPLAINED THAT MY BABY WAS CRYING TOO MUCH AND NOT LETTING THEM SLEEP!
Background: I have a son. He will be 6 months next week. He’s a baby.
Because we returned late from Asilomar Camping Grounds, his bath wasn’t at 9pm but at 10pm. After I gave him his nightly bath, I fed him and then played with him. Bath took about ten minutes, feeding took about 10 minutes and so he was maybe playing with me for ten minutes before her phone call.
First of all, my son wasn’t crying. Second of all, he was laughing and agooing and singing. He was happy and it wasn’t constant noise from him, as I said, maybe about ten minutes. He was HAPPY. That’s what I told her over the phone. She didn’t listen and asked to keep down the noise from my baby and get this – she didn’t say anything the first night because she let it slide that he’s a baby.
WHAT CHANGED OVER 24 HOURS? HE’S NOT A BABY ANYMORE?
Since, she wasn’t listening, I told her that I’m putting him to bed. She said okay and we hung up. I was fuming by that point. So at the hotel, it’s okay to have dogs. It’s okay to watch TV at all hours. It’s okay to yell at 6:00 AM about shower not working next door but it’s not okay for a baby to cry or be happy????
He wasn’t loud either. Not louder than the TV anyway. I actually don’t think that neighbors complained, I think it was her. She wasn’t happy that we weren’t happy with the room, that we asked for discount, that we asked for more shampoo. She didn’t want to be friendly. Of course, That’s only my opinion but that’s how it felt. Again, my son was not louder than the TV and the TV was loud.
I can sooth my son when he’s crying and I always do it. It hurts my heart when he cries and is not happy, but I’m not going to stop him from being happy. (if you got this point, I’m allowing you to curse since I’m cursing right now.)
I felt disgusted. After I put him down to bed and next to my mom, I went to take a shower to calm down. It didn’t help. I watched an entire episode of Psych. It didn’t help. I kept turning and turning. It was impossible to sleep. Babies will be babies and complaining about baby noises is not forgivable!!!!! I mean seriously. When people take vacations, they take vacations with family members, friends, and pets. So, people need to be prepared for some level noise and baby noise for forgivable. I MEAN SERIOUSLY, IT WASN’T MORE THAN ABOUT 10 MINUTES AND HE WASN’T AS LOUD AS THE TV.
During the night, I fed him a couple of times and by morning, I was so exhausted that all I wanted to do was go home and sleep. But, we stayed and went to the beach, trying to let go of all the built up bad energy. I MAY ADD THAT MY SON DIDN’T WAIL OR ANYTHING IN THE NIGHT. THE MOTORCYCLE AT 4AM WOKE EVERYONE UP, BUT MY SON DIDN’T WAKE ANYBODY UP.
When we went to turn in our key to the room, she was there again and get this, was trying really hard to stay on the phone. IT WAS THAT OBVIOUS. It was funny and when she understood that we weren’t going away, she hung up. There was a man getting breakfast and when he heard of what we were talking to her about, he disappeared so fast, it was funny. She tried telling us that she didn’t know that the baby was happy. She thought that he was making noise. I told her that, I told her over the phone last night that he WAS HAPPY. She clearly didn’t listen.
AND EVEN IF HE WAS CRYING OR UNHAPPY WHAT RIGHT DOES SHE HAVE TO TELL ME TO MAKE MY BABY STOP CRYING??? LIKE SERIOUSLY? IF HE’S CRYING, I’M DOING EVERYTHING IN MY POWER TO SOOTH HIM.
It’s like that I, his mother, was a bad mother. Just letting him make noise and ignoring him. Yeah….I’m INSULTED. I would never ignore by boy. I asked if she had kids and she said NO. When she does have children, I hope that she gets to learn a lesson or two.
I feel DISGUSTED even now.
Again, she ignored the complains the first night telling them that he’s a baby, she could ignore it the second night or be more understanding and actually listen when I said that he was happy and the people who complained know nothing about babies. Again, maybe it was all her.
I’M NOT GOING TO SHUT UP MY BABY WHEN HE’S HAPPY AND I’M GOING CUDDLE HIM AND SOOTH HIM WHEN HE’S UNHAPPY.
Anyway, there’s probably more to this story that I’m forgetting but please MOTHERS don’t stay at this Inn. It was the worst hotel experience and I have stayed in hotels all over the country.
The manager needs to take courses. She needs to listen. She needs to be polite. Or…she needs to find a new job.
Thoughts? Please share!